A+ / N+
PC Fundamentals
| Duration: | 2 days |
|---|---|
| Outlines: | Download |
| Course Fee: | £ Please contact us for further information |
| Location: | London |
| Pre-requisites: | Ability to use a PC keyboard · Familiarity with Enter and Return keys, Caps Lock, Shift keys and backspace · Ability to use a mouse to drag items and to start Windows applications through "double clicking" on Shortcuts or the Start menu |
| Objectives | At
the end of the course, the delegate will be able to: Understand the
components of a PC · Take care of the computer, through cleaning and
simple preventative maintenance · Copy and move files using the DOS
directory structure · Run Windows and start applications · Customise the Windows environment for personal preferences |
A+ Hardware & Software Support Skills
| Duration: | 5 days |
|---|---|
| Outlines: | Download |
| Course Fee: | £ Please contact us for further information |
| Location: | London |
| Pre-requisites: | No previous experience is needed as this is the entry level for the computer industry. It would be an advantage to have used a computer. |
| Objectives | At the end of the course, the delegate will be able to: Understand about PC hardware and system maintenance procedures · Understand hardware components, power supply, upgrades, networking, maintenance and troubleshooting · Assign configuration settings · Upgrade systems · Configure SCSI devices · Install printers and monitors · Remove and replace components · Troubleshoot POST errors · Understand installation procedures for Windows 9x and Windows 2000 · Deal with legacy systems (DOS, Windows NT) · Create and use emergency boot diskettes · Manage printers and other devices · Understand networking, communication protocols, Internet access and troubleshooting · Install Windows operating systems · Manage Windows devices · Use the FDISK utility · Perform backups · Manage system files · Configure networks · Configure Internet access · Troubleshoot operating system errors · This course will prepare the student for the A+ Operating System Technologies Exam 220-202 and the A+ Core Hardware Exam 220-201 |
Network + Support Skills
| Duration: | 5 days |
|---|---|
| Outlines: | Download |
| Course Fee: | £ Please contact us for further information |
| Location: | London |
| Pre-requisites: | Delegates should meet the following criteria prior to attending the course: · Taken and passed both A+ Certification exams or have equivalent knowledge and experience · Six months to one year of post A+ Certification support experience · Extensive experience of supporting end-users and PC-based systems |
| Objectives | At
the end of the course, the delegate will be able to: Install and
configure a network card · Define the concepts of network layers ·
Understand and implement the TCP/IP protocol · Understand WAN
technologies · Install and manage WindowsNT · Use test equipment to troubleshoot network connectivity |
IT Project +
| Duration: | 5 days |
|---|---|
| Outlines: | Download |
| Course Fee: | £ Please contact us for further information |
| Location: | London / Maidenhead |
| Pre-requisites: | Delegates should either be currently working in a project-based environment or are planning to do so in the near future. Basic PC and Windows user skills are necessary for successful completion of this course. |
| Objectives | At the end of the course, the delegate will be able to: Plan, baseline and control a project effectively · Understand how to identify, manage and control change throughout a project · Have an awareness of estimating and managing pitfalls · Understand methods of identifying and controlling risks · Pick up essential tools and disciplines · Make successful cost/schedule/performance trade-offs · Understand quality management and customer expectation management · Identify and control risks · Know why, when and how to report progress · Create schedules, manage resources, track and control project plans using Microsoft Project · Effectively lead & develop a project team · Communicate effectively and carry out dynamic presentations · Get win-win outcomes through assertiveness, empathy and principled negotiations · Practice principled negotiation and conflict resolution |
Security +
| Duration: | 5 days |
|---|---|
| Outlines: | Download |
| Course Fee: | £ Please contact us for further information |
| Location: | London |
| Pre-requisites: | Students should either be currently working in a project-based environment or are planning to do so in the near future. Basic PC and Windows user skills are necessary for successful completion of this course |
| Objectives | At the end of the course, the delegate will be able to: Discuss the
difference between peer-to-peer and client-server networking models;
identify server functions and benefits; and identify three main types
of servers · Determine the most appropriate server solution for a given
business purpose, plan for user demands on the server, and consider
interoperability among operating systems; optimise server placement and
diagram server plans; plan the server environment and physical site
readiness; and implement sound physical server security practices · See course outlines for more information |
